Outage in CallHippo

Delayed Database operations

Resolved Major
October 07, 2025 - Started 3 months ago - Lasted about 19 hours
Official incident page

Incident Report

Resolved This incident has been resolved. Oct 07, 2025 - 16:30 UTC Monitoring A fix has been implemented and we are monitoring the results. Oct 07, 2025 - 16:05 UTC Identified We have identified the cause of the issue and have taken corrective actions. We are monitoring the impact of those mitigations. Oct 07, 2025 - 15:40 UTC Update We are continuing to investigate the issue. During this time some of call will drop Oct 07, 2025 - 15:35 UTC Investigating We are currently investigating a delay in database operations Oct 07, 2025 - 15:20 UTC

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/08/2025 10:13AM

Resolved
This incident has been resolved.
Oct 07, 2025 - 16:30 UTC

Monitoring
A fix has been implemented and we are monitoring the results.
Oct 07, 2025 - 16:05 UTC

Identified
We have identified the cause of the issue and have taken corrective actions. We are monitoring the impact of those mitigations.
Oct 07, 2025 - 15:40 UTC


Update
We are continuing to investigate the issue. During this time some of call will drop
Oct 07, 2025 - 15:35 UTC

Investigating
We are currently investigating a delay in database operations
Oct 07, 2025 - 15:20 UTC

Latest CallHippo outages

Cloudflare Outage Impacting CallHippo - about 2 months ago
Service Degradation - 3 months ago
Callhippo API Response Delay - 3 months ago
Temporary Call Disruption Due to DB Upgrade - 7 months ago
Unable to use CallHippo web and dialer - over 1 year ago

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