Outage in CallHippo
Temporary Call Disruption Due to DB Upgrade
Resolved MinorIncident Report
Resolved:
Resolution: 10:25 UTC
A fix has been implemented, and all services are now operating normally. We continue to monitor the systems to ensure stability.
Identification: 10:10 UTC
During a scheduled database upgrade, some internal changes unexpectedly impacted our database, leading to temporary service disruptions across multiple platforms.
Impact:
New call connectivity was failing
Call recordings were not being generated
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RESOLVED
10 months ago - at 06/25/2025 02:17PM
Resolved:
Resolution: 10:25 UTC
A fix has been implemented, and all services are now operating normally. We continue to monitor the systems to ensure stability.
Identification: 10:10 UTC
During a scheduled database upgrade, some internal changes unexpectedly impacted our database, leading to temporary service disruptions across multiple platforms.
Impact:
New call connectivity was failing
Call recordings were not being generated
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