Outage in CallTower

Five9 Outage

Resolved Major
January 04, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

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Outage Details

CallTower has identified an issue with Five9 in which customers are receiving browser and/or username/password/ account locked errors. Five9 is aware and is actively migrating customers to their backup ATL server
Components affected
CallTower Five9
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/04/2023 08:27PM

CallTower has confirmed all customers have been moved to the Five9 backup data center and are up and working. CallTower will be closing this master case and all associated cases.

IDENTIFIED almost 3 years ago - at 01/04/2023 07:38PM

Calltower continues to work with Five9 as they move domains to their backup data center to mitigate the issue. Calltower has seen service restore for the customers who have been migrated to the backup data center and we continue to escalate to get the remaining customers migrated ASAP. Next communication in 60 minutes.

INVESTIGATING almost 3 years ago - at 01/04/2023 07:37PM

Calltower continues to work with Five9 as they move domains to their backup data center to mitigate the issue. Calltower has seen service restore for the customers who have been migrated to the backup data center and we continue to escalate to get the remaining customers migrated ASAP. Next communication in 60 minutes.

INVESTIGATING almost 3 years ago - at 01/04/2023 06:55PM

CallTower has identified an issue with Five9 in which customers are receiving browser and/or username/password/ account locked errors. Five9 is aware and is actively migrating customers to their backup ATL server

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