Cisco Calls Failing

CallTower engineers have implemented the permanent fix for all affected customers on our Broadriver Platform. The issue is considered resolved and the associated cases will be closed out.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

CallTower engineers continue to urgently work towards a resolution. The permanent fix will be implemented at 5:09 PM MT for all affected customers on our Broadriver platform.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

CallTower engineers continue to urgently work towards a resolution. We are in the process of applying a workaround to the affected customers. ETA for the workaround being applied to all customers is 5:09 MTN.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

CallTower Engineers continue to investigate an identified issue that is affecting a portion of our Cisco Broadriver customers. CallTower does not yet have an ETA on when this will be resolved.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

CallTower is receiving reports of calls failing for a subset of our Cisco customers. CallTower engineers have identified the issue and are urgently working to resolve it.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.