MasterFax Outbound Faxes Failing

CallTower Engineers added additional routes for outbound MasterFax traffic. This has been tested and confirmed working. The issue is considered resolved and the associated cases will be closed out.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

The permanent fix was not put in place last night by CallTower Engineers and the fax vendor, however the workaround remains in place to keep the service functional. CallTower Engineers are working on the permanent fix, but need to perform troubleshooting after hours to not cause any further downtime.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower will provide the next update tomorrow morning.

The temporary fix that was placed has been confirmed as working. CallTower Engineers and the fax vendor will be placing a permanent fix tonight at 9:00 PM MT. CallTower Support will review the issue tomorrow and once confirmed the permanent fix is in place the issue will be closed out.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower will provide an update tomorrow morning.

CallTower Engineers continue to work urgently together with the fax vendor to restore outbound fax services. A temporary workaround has been put in place while the issue continues to be investigated.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

The issue has been identified as an outbound fax issue with CallTower's fax vendor. CallTower Engineering are actively working with the fax vendor to restore services. Inbound faxes are not affected.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

We are continuing to investigate this issue.

CallTower Support is investigating multiple reports of Outbound Fax failures with MasterFax, but has not identified/confirmed there is an issue on our network or with our services.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.