Intermedia Agent Calls Not Able to Complete Due to Teams Presence Sync Issues

The Teams Presence Sync issue has been confirmed resolved with the Intermedia roll back of the recent service update. CallTower Support has confirmed resolution with several affected customers.

CallTower will be closing this master case and all associated cases. CallTower Support will work with Intermedia for an Official Root Cause Analysis (RCA). This should be available within 7 business days.

CallTower Support is at a Level 3 escalation with Intermedia and will continue to escalate regarding this presence sync issue with Teams. Intermedia's DEV team continues to investigate affected clients logs. Intermedia has rolled back a recent service update. CallTower Support will directly ask a few customers to test after this roll back by Intermedia. This issue is causing agent calls to not complete. A temporary solution is to disable agent Presence Sync to allow calls to complete.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower Support is at a Level 3 escalation with Intermedia and will continue to escalate regarding this presence sync issue with Teams. Intermedia's DEV team is investigating affected clients logs. This issue is causing agent calls to not complete. A temporary solution is to disable agent Presence Sync to allow calls to complete.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower Support is at a Level 3 escalation with Intermedia and will continue to escalate regarding this presence sync issue with Teams. Intermedia has engaged their DEV team and they continue to investigate. This issue is causing agent calls to not complete. A temporary solution is to disable agent Presence Sync to allow calls to complete.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower Support is at a Level 2 escalation with Intermedia and will continue to escalate regarding this presence sync issue with Teams. Intermedia has engaged their DEV team and they are investigating. This issue is causing agent calls to not complete. A temporary solution is to disable agent Presence Sync to allow calls to complete.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower Support continues to investigate reports of Teams Presence issues with Intermedia. CallTower Support has escalated with Intermedia and their management team. This issue is causing agent calls to not complete. A temporary solution is to disable agent Presence Sync to allow calls to complete.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower support has opened a master regarding reports of presence issues between Teams and Intermedia, preventing agents from receiving calls.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes unless identified otherwise. This issue is being investigated as a top priority.