Intermedia to Teams Calls Failing

CallTower has continued to monitor the issue and hasn't seen any further signaling issues or customer reports of the issue continuing. CallTower believes this issue has been resolved. CallTower will continue to work with Microsoft to identify the issue and ensure its resolution.

CallTower will be closing this master case and all associated cases.

CallTower engineers continue to investigate the issue affecting Intermedia to Microsoft Teams calls. CallTower is no longer seeing calls with the signaling issue as of 10:23 MT and is asking customers to retest. If you are still experiencing the issue, please report your failed call example to support@calltower.com.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower Engineers are urgently investigating the issue affecting Intermedia to Teams calls failing due to the Teams call remaining active after the previous call. We are engaging Microsoft to assist in the investigation.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower is investigating reports of an issue affecting Intermedia contact center calls failing when being sent to a Microsoft Teams user.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.