CT Cloud communicator users not receiving APNS notifications

CallTower Engineers have successfully implemented a fix to resolve the issue affecting CT Cloud Communicator notifications on iOS and MAC OS.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

CallTower Engineers have identified the issue affecting CT Cloud Communicator notifications on iOS and MacOS. We are in the process of implementing a fix with an ETA of 3:30pm MDT.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com.

CT Cloud Communicator users using iOS and MacOS devices will not receive any notifications for missed calls, voicemails, IMs, etc. Calls and SMS/chat are not affected.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com as new information becomes available.