Outage in CallTower

CT Cloud Communicator inbound Call Failures for iOS (IPhone, Mac)

Resolved Minor
August 05, 2024 - Started 5 months ago - Lasted 22 minutes
Official incident page

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Outage Details

Identified: CallTower Engineering has identified an inbound call failure issue on our CT Cloud Communicator for users on iOS (Iphone, Mac) causing inbound calls to be directed straight to Voicemail. Default messaging: *CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Components affected
CallTower CT Cloud SIP
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/05/2024 07:25PM

CallTower Engineering has resolved issues involving inbound call failures for iOS (Iphone, Mac) using CT Cloud communicator. CallTower has confirmed with customers that services have been restored and believes the issue is resolved.

Default messaging: CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

IDENTIFIED 5 months ago - at 08/05/2024 07:08PM

Identified: CallTower Engineering has identified an inbound call failure issue on our CT Cloud Communicator for users on iOS (Iphone, Mac) causing inbound calls to be directed straight to Voicemail.

Default messaging: *CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

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