Intermedia Contact Center - Issues Making Outbound Calls

CallTower has identified the issue affecting outbound calling through Intermedia contact center. We have implemented a change and have confirmed that calls are again working as expected.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

CallTower engineers continue to urgently investigate the issues affecting outbound calling through Intermedia contact center. We have this issue at our highest priority.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower is investigating reports of issues making outbound calls through the Intermedia contact center. Users report that the application gets stuck on the dial-out screen and is receiving a 55102 error. We have engaged Intermedia to assist in finding a resolution.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.