Outage in CamDiab Ltd
Issues wwith Dexcom G6 connectivity for older Android OS
Resolved MinorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 05/24/2024 10:04AM
This incident has been resolved. Rolled out to other countries will continue next week. We apologise for any inconvenience.
MONITORING
almost 2 years ago - at 05/23/2024 07:42AM
A fix has been implemented in the UK and Sweden and we are monitoring the results. Additional changes were made for Android 8 and 9 users, and also for Libre 3 users.
IDENTIFIED
almost 2 years ago - at 05/22/2024 11:23PM
"We are continuing to work on the issue affecting users with Android OS 10 and 11 who did not select "Allow all the time" for the "Location" permission.
An updated version of the app is being rolled out to request this permission explicitly, but as an interim solution, affected users can go to "Phone Settings -> Apps -> CamAPS FX -> Permissions -> Location -> Allow all the time".
We apologise for any inconvenience."
IDENTIFIED
almost 2 years ago - at 05/22/2024 07:09PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
almost 2 years ago - at 05/22/2024 11:23AM
We are continuing to investigate this issue.
INVESTIGATING
almost 2 years ago - at 05/22/2024 11:23AM
We are currently investigating this issue.
Latest CamDiab Ltd outages
Companion delayed delivery - 9 months ago
Unable to login into CamAPS FX or change password - almost 3 years ago
Delay in Companion data processing - almost 3 years ago
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