Outage in Campaign Registry

Reported time-outs on Brand registration attempts via the CSP Portal or API (using blocking mode)

Resolved Major

January 13, 2023 - Started about 3 years ago
Official incident page

Incident Report

We are currently observing time-outs during Brands registration attempts submitted via the CSP Portal or through the API using Synchronous (blocking) mode. Our vendor is currently working on the issue and are monitoring the situation very closely. As an alternative, we recommend using Asynchronous (non-blocking) Brand registration method available via our API. This method will allow to register your Brands without experiencing time-outs.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/16/2023 03:36PM

This incident has been resolved.

MONITORING about 3 years ago - at 01/16/2023 03:36PM

We are continuing to monitor for any further issues.

MONITORING about 3 years ago - at 01/13/2023 07:30PM

We are continuing to monitor for any further issues.

MONITORING about 3 years ago - at 01/13/2023 05:50PM

We are currently observing time-outs during Brands registration attempts submitted via the CSP Portal or through the API using Synchronous (blocking) mode. Our vendor is currently working on the issue and are monitoring the situation very closely.

As an alternative, we recommend using Asynchronous (non-blocking) Brand registration method available via our API. This method will allow to register your Brands without experiencing time-outs.

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