Outage in Campaigner

We're experiencing a DB issue on one segment of Campaigner, which will affect a portion of our North America customers.

Resolved Major
May 24, 2025 - Started about 20 hours ago - Lasted about 10 hours
Official incident page

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Outage Details

The team is investigating a DB issue on one of the segments of Campaigner, affecting one group of Campaigner customers.
Components affected
Campaigner
Latest Updates ( sorted recent to last )
about 13 hours ago - at 05/24/2025 08:01PM

Recovery continues. ETA for bringing this segment back online remains this evening.

about 14 hours ago - at 05/24/2025 06:27PM

Updated ETA for completion of the recovery: We hope to be recovered and online for this affected segment by early evening today.

about 15 hours ago - at 05/24/2025 05:28PM

New ETA for completion of the recovery: We hope to be recovered and online for this affected segment by 4 PM EDT.

about 17 hours ago - at 05/24/2025 03:53PM

The team is continuing work on DB recovery for the affected segment. We don't yet have an ETA for completion. We're sorry for those of you that might be affected on this segment of the system. We'll keep you posted.

about 18 hours ago - at 05/24/2025 02:48PM

The team continues to work on DB recovery for the affected segment.

about 19 hours ago - at 05/24/2025 01:44PM

The team is working on DB recovery for the affected segment.

about 20 hours ago - at 05/24/2025 12:57PM

The team is investigating a DB issue on one of the segments of Campaigner, affecting one group of Campaigner customers.

Latest Campaigner outages

Campaigner Outage - 25 days ago
Delay in Email Sending - 8 months ago
Campaigner disruption to services due to global incident at Crowdstrike - 10 months ago
Campaigner is unavailable - 10 months ago
Scheduled Maintenance Period - about 1 year ago

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