Slowness

We have continued to see performance improvements on the Registration Portal. We had identified multiple contributing factors, including a bug affecting Custom Forms. This bug is causing delays when saving form data, which in turn increases system load and results in slower performance during peak usage times.

Our team is actively working to resolve this bug. If you plan to go live before the fix is in place, you can reduce the impact by either temporarily making Custom Forms unavailable during registration (allowing registrants to complete the Form later) or by temporarily unlinking configurable fields from custom forms. This is a top priority to solve and we will provide an update when this bug has been fixed.

We will keep you up-to-date on the status of the bug via a notice within CampBrain.

Our Engineering team continues to work on and monitor performance issues impacting the Parent Portal. We have seen improvement in performance and have plans in place for an overall solution.

We’ve identified multiple contributing factors, including a bug affecting Custom Forms. This bug is causing delays when saving form data, which in turn increases system load and results in slower performance during peak usage times.

Our team is actively working to resolve this issue. If you plan to go live before the fix is in place, you can reduce the impact by either temporarily making Custom Forms unavailable during registration (allowing registrants to complete the Form later) or by temporarily unlinking configurable fields from custom forms. This is a top priority to solve and we will provide an update when this bug has been fixed.

In parallel, we are monitoring system performance closely and making enhancements to the tools and infrastructure that support the application.

Additional related items, including slower application submissions that may appear in a “processing” state longer than expected, are also under review.

We will continue to share more information as we work on fixes. Thank you for your patience and understanding.

We continue to see performance improvements within the Office Portal including saving changes. We continue to actively work on improving the performance on the Parent Portal which continues to experience slower performance with navigation and submitting applications.

We are seeing improvements within the Office Portal but do still experience slowness when saving changes to the database (ie. saving a manual registration). We also are seeing that the Parent Portal is still experiencing slowness with navigation and submitting applications. Our team continues to investigate and are actively applying fixes.

We are seeing improved response times across both the Office and Parent Portals. We continue to monitor closely.

We are currently experiencing slowness in the Office and Parent Portals. We are investigating and will provide updates as soon as more information becomes available. Thank you for your patience and understanding.