Outage in Canix

Delayed Metrc Syncing - Worldwide Tech Incident

Resolved Minor
July 19, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We're experiencing delayed Metrc syncs as a result of Microsoft's worldwide tech outage today, July 19. We are reprocessing delayed syncs and expect normal syncing to return shortly. Any activity done in Metrc directly since the last synced time on the Refresh Metrc Data button will not be reflected until that time. Canix activity and submissions will operate as normal during this time. We will send additional updates as soon as they become available.
Components affected
Canix Metrc API
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/19/2024 04:51PM

Monitoring of the situation is complete. This issue is now resolved.

MONITORING 5 months ago - at 07/19/2024 02:34PM

Metrc has confirmed their issues have been resolved, and syncs in Canix have completed. We will continue to monitor. Thank you for your patience.

IDENTIFIED 5 months ago - at 07/19/2024 01:05PM

We're experiencing delayed Metrc syncs as a result of Microsoft's worldwide tech outage today, July 19. We are reprocessing delayed syncs and expect normal syncing to return shortly. Any activity done in Metrc directly since the last synced time on the Refresh Metrc Data button will not be reflected until that time. Canix activity and submissions will operate as normal during this time.

We will send additional updates as soon as they become available.

Latest Canix outages

Some GET calls to Canix's API failing with 422 error - 4 months ago
Menu links not showing properly for some users - 8 months ago
Slow loading/timeouts - 9 months ago
Elevated Errors for Package and Transfer Transactions - over 1 year ago
Metrc Data Refresh & API Issues - almost 2 years ago

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