Outage in Canvas Instructure

Canvas Credentials support email service is experiencing a delay

Resolved Minor
July 21, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

The support team may not be receiving some emails sent to customer support. Our System Admins are looking into the issue and we suspect they will be retrieved, however there will be a delay not typical to our normal support responses because of this.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/21/2023 06:16PM

The issue has been resolved.

IDENTIFIED about 2 years ago - at 07/21/2023 02:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 07/21/2023 02:34PM

The support team may not be receiving some emails sent to customer support. Our System Admins are looking into the issue and we suspect they will be retrieved, however there will be a delay not typical to our normal support responses because of this.

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