Outage in Canvas Instructure

Some users are experiencing Gradebook load errors

Resolved Minor
January 14, 2025 - Started about 20 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
Canvas Instructure ap-southeast-2 Canvas Instructure us-east-1
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 01/15/2025 12:56AM

This incident has been resolved.

IDENTIFIED about 20 hours ago - at 01/14/2025 07:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 20 hours ago - at 01/14/2025 07:33PM

The issue has been identified and a fix is being implemented.

Latest Canvas Instructure outages

Some users are experiencing connection errors when accessing Canvas. - 8 days ago
Our support phone provider has run into an issue that is causing us to not receive user's calls. We are working with them to resolve this. For now please contact support via email, or our online chat. - 9 days ago
Users are experiencing errors when attempting to use the Immersive Reader - 12 days ago
Long Pageview Load Times - 27 days ago
Some users are not able to query Catalog data from Canvas Data 2 - about 1 month ago

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