Outage in Canvas Instructure
Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
Resolved MinorIncident Report
Summary AI Generated
A Salesforce service disruption caused issues with Canvas Instructure's support communication channels, affecting both phone/chat and webform/email support for approximately 6.7 hours. The outage prevented normal access to support ticketing systems, limiting users' ability to contact Instructure support. The incident was resolved after Salesforce restored their service.
We are currently investigating this issue.
Components affected
Canvas Instructure Support: Phones/Chat Canvas Instructure Support: Webform/emailLatest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 09/16/2026 03:29PM
This incident has been resolved.
INVESTIGATING
17 days ago - at 09/16/2026 09:11AM
We are continuing to investigate this issue.
INVESTIGATING
17 days ago - at 09/16/2026 09:05AM
Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .
INVESTIGATING
17 days ago - at 09/16/2026 08:52AM
We are currently investigating this issue.
Latest Canvas Instructure outages
Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users - 3 days ago
Errors Following Item Creation In Canvas - 22 days ago
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