Intermittent User Search Issues

This incident is now resolved and user searches are now working for all users.

Atlassian have identified the root cause and are testing a patch. They estimate that it should be released by Thursday EOD pacific time.

This incident continues to impact a subset of our Confluence users, with 29 reports received so far.

The content search issue seems resolved, while user search failures remain sporadic but less frequent. In-app notifications now alert users, with retry prompts for quick recovery. Please try the operation again in a few minutes if you encounter it. We're actively monitoring the situation and coordinating with Atlassian for a permanent fix. Find out more

Atlassian's engineering team rolled out fixes and upgrades over the weekend to address the content search issue (/wiki/rest/api/search). While we don't yet have confirmation that this is fully resolved, our team is actively monitoring the situation and will provide further updates as we learn more. The separate issue with user searches in Confluence (/wiki/rest/api/search/user) remains active. Atlassian is aware, and we're tracking their progress closely.

We're actively monitoring this ongoing Atlassian outage, confirmed as a Priority 1 (P1) issue. It's impacting Confluence functionality for many users and apps, including ours. Atlassian is working toward resolution, but no ETA or public details are available as of yet.

We are still observing this issue.

We are still observing this issue.

We can see a pattern of spikes approximately every 6 hours and are engaged with the Atlassian team for analysis on this. If you encounter a problem, please wait a few minutes and try again.

We have had reports of further issues relating to the Atlassian Confluence API. This impacts features that search for content or users including creating templates, requesting approval, browsing for pages, migrating content etc. We are escalating with Atlassian.