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Outage in Cape Networks

New customer provisioning failures from the Greenlake Cloud Platform.

Resolved Minor
February 18, 2026 - Started about 2 months ago - Lasted 31 minutes
Official incident page

Incident Report

We have identified an issue which cause new customer provisioning for User Experience Insight on the Greenlake Cloud Platform to fail. The issue has been resolved and we are currently monitoring the stability of the platform.
Components affected
Cape Networks Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/18/2026 02:11PM

We have observed no further instability, the issue has been resolved and new account provisioning should work as expected.

MONITORING about 2 months ago - at 02/18/2026 01:48PM

We have identified an issue which cause new customer provisioning for User Experience Insight on the Greenlake Cloud Platform to fail. The issue has been resolved and we are currently monitoring the stability of the platform.

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