Outage in CaptivateIQ
Jobs and worksheet loading issues
Resolved Minor
June 17, 2022 - Started almost 4 years ago
Official incident page
Official incident page
Incident Report
We are experiencing some infrastructural issues that will affect Jobs processing and worksheet loading for some customers. We are actively working to resolve it.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 4 years ago - at 06/17/2022 09:27PM
The incident is resolved and the remaining backlog of tasks has been cleared. Users may see some failed tasks between the hours of 8:30am-10am PDT, these tasks can be manually reprocessed.
IDENTIFIED
almost 4 years ago - at 06/17/2022 05:07PM
Service is restored and all systems are operational. However, we are still working through the backlog of jobs that were affected during the outage between 9 and 10am PDT. We are working to resolve the issues with these affected jobs.
IDENTIFIED
almost 4 years ago - at 06/17/2022 04:36PM
The issue has been identified and a fix is being implemented - we expect resolution by 10:30am PDT. Users will continue to experience issues processing jobs and loading worksheets until then.
INVESTIGATING
almost 4 years ago - at 06/17/2022 04:07PM
We are experiencing some infrastructural issues that will affect Jobs processing and worksheet loading for some customers. We are actively working to resolve it.
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