Outage in CaptivateIQ

We are experiencing some infrastructure issues which can cause app slowdowns in multiple places

Resolved Minor
September 24, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing some infrastructure issues that may cause some customers to experience slowdowns when viewing worksheets, or possible failures when processing jobs. Our team is investigating now.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/24/2024 03:13PM

This incident has been resolved.

MONITORING 3 months ago - at 09/24/2024 02:50PM

A fix has been implemented and we are monitoring the results. Record processing performance might still be degraded due to backlog of jobs.

IDENTIFIED 3 months ago - at 09/24/2024 01:45PM

We are experiencing some infrastructure issues that may cause some customers to experience slowdowns when viewing worksheets, or possible failures when processing jobs. Our team is investigating now.

Latest CaptivateIQ outages

Delayed jobs processing - 4 months ago
Issue loading CaptivateIQ - 7 months ago
Reporting/Dashboarding - 7 months ago

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