Outage in CaptivateIQ

Issue loading CaptivateIQ

Resolved Major
June 04, 2024 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating issues loading the CaptivateIQ platform. We will report back here as soon as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/04/2024 10:31PM

Issue is resolved and sandbox functionality is restored.

MONITORING 7 months ago - at 06/04/2024 07:51PM

Payout processing backlog has been worked through and is now fully operational. Sandbox syncs are still blocked.

MONITORING 7 months ago - at 06/04/2024 07:38PM

We have identified the cause of the issues and resumed payout processing. Users will experience degraded performance as the payout processing infrastructure works through the backlog. Sandbox syncs are currently blocked. All other components are operational.

MONITORING 7 months ago - at 06/04/2024 07:03PM

We have identified the cause of the issues and resumed payout processing. Users will experience degraded performance as the payout processing infrastructure works through the backlog.

INVESTIGATING 7 months ago - at 06/04/2024 06:11PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 06/04/2024 05:51PM

We are investigating issues loading the CaptivateIQ platform. We will report back here as soon as we learn more.

Latest CaptivateIQ outages

We are experiencing some infrastructure issues which can cause app slowdowns in multiple places - 3 months ago
Dashboarding problems for some customers - 4 months ago
Delayed jobs processing - 4 months ago
Slowness in some customer calculations - 6 months ago
Reporting/Dashboarding - 7 months ago

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