Outage in Carbonite
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) TLS Communication Issues with Service providers.
Resolved MajorIncident Report
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/28/2026 11:31PM
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue communicating with several service providers via TLS.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3916953
IDENTIFIED
1 day ago - at 04/28/2026 09:51PM
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams have identified the issue and are working to restore communications. We appreciate your patience.
Tracking Number: IM3916953
INVESTIGATING
2 days ago - at 04/28/2026 07:36PM
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
INVESTIGATING
2 days ago - at 04/28/2026 07:24PM
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
INVESTIGATING
2 days ago - at 04/28/2026 07:11PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
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