Outage in Carbonite

Zix Encryption Services - Email Message Privacy (EMP) portals/plugin not responding

Resolved Minor

July 07, 2026 - Started 13 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Carbonite's Zix Encryption Services Email Message Privacy (EMP) portals and plugins experienced an availability outage lasting approximately 3.9 hours. The issue impacted access to EMP portals and plugins during this period. Teams were assembled to investigate and the incident was fully resolved.

Zix Encryption Services - Email Message Privacy (EMP) portals and plugins are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957099

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 07/07/2026 08:13PM

Zix Encryption Services - Email Message Privacy (EMP) portals and plugins experienced an issue with availability.

The issue is now resolved. We appreciate your patience.

Tracking Number: IM3957099

INVESTIGATING 13 days ago - at 07/07/2026 04:19PM

Zix Encryption Services - Email Message Privacy (EMP) portals and plugins are currently experiencing an issue.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3957099

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