Outage in Carbonite
Zix Email Threat Protection Link Protection Errors
Resolved MajorIncident Report
Summary AI Generated
Carbonite's Zix Email Threat Protection Link Protection experienced errors for approximately 6.9 hours due to a SQL service that failed to restart properly, causing Link Protection functionality to fail. The issue was resolved around 5:30 AM CST, with full service restoration confirmed shortly after. The incident was closed following a monitoring period, with a follow-up investigation underway into why the SQL service did not restart correctly.
We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available.
Incident - IM3959175
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/10/2026 03:45PM
This incident has been resolved.
MONITORING
10 days ago - at 07/10/2026 12:50PM
The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored.
Incident - IM3959175
INVESTIGATING
11 days ago - at 07/10/2026 08:55AM
We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available.
Incident - IM3959175
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