Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in CardCoins

Reduced Acceptance Rates of Certain Incomm and US Bank National Association Gift Cards

Resolved Minor
June 21, 2022 - Started over 3 years ago - Lasted about 2 months
Official incident page

Incident Report

Certain gift cards, bearing the Vanilla Gift and Secure Spend branding, currently have reduced acceptance rates. You may submit orders bearing these brands, but please be aware there may be a delay in your order being processed. This issue is unfortunately upstream from CardCoins, but we are actively working on a resolution to bypass these issues. Thank you for your patience.

Need to monitor CardCoins outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 08/14/2022 04:50PM

The acceptance rate of all cards is now above 95%. All orders should be processed normally.

MONITORING over 3 years ago - at 08/10/2022 09:09PM

Acceptance rates for major Incomm BINs (409758, 411810, 525362, and 545660) is back above 95%! All Incomm orders will be processed in one hour or less.

We are still closely monitoring American Express and Prepaid Gift Balance, we hope to have updates soon. American Express acceptance rates are now above 75%.

INVESTIGATING over 3 years ago - at 07/20/2022 09:27PM

The acceptance rates of American Express gift card beginning with 377935 and US Bank Prepaid Gift Balance cards is currently below 25%. All other Incomm cards have an acceptance rate above 90%, but there may still be delays in processing your order. Thank you for your patience.

INVESTIGATING over 3 years ago - at 07/02/2022 05:02PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 06/25/2022 01:35AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 06/21/2022 10:29AM

Certain gift cards, bearing the Vanilla Gift and Secure Spend branding, currently have reduced acceptance rates. You may submit orders bearing these brands, but please be aware there may be a delay in your order being processed.

This issue is unfortunately upstream from CardCoins, but we are actively working on a resolution to bypass these issues. Thank you for your patience.

Latest CardCoins outages

Operations Suspended - over 1 year ago
Unschedule Maintenance - about 2 years ago
AWS Outage - over 2 years ago
Maintenance - over 2 years ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook