Outage in CardConnect

BluePay First Data North, First Data Nashville/8583 and Direct to Bank ACH Settlement Delayed

Resolved Major
October 25, 2022 - Started about 3 years ago - Lasted 20 days
Official incident page

Incident Report

We are currently investigating issues with First Data North, First Data Nashville/8583 and Direct to Bank ACH Settlement.
Components affected
CardConnect BluePay Gateway

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/14/2022 04:45PM

All BluePay settlement issues have been resolved and settlement is now fully operating from the new data center. We appreciate everyone's patience while we completed correcting these final data center migration issues.

MONITORING about 3 years ago - at 11/08/2022 02:39PM

We continue to work to finish resolving the final ACH settlement issues from the new data center. Updates made have inadvertently caused Third Party Sender ACH Payouts scheduled for deposit today, 11/08/2022, to be delayed one day until 11/09/2022, We apologize for any inconvenience this may cause.

MONITORING about 3 years ago - at 11/03/2022 01:31AM

There continue to be some issues with direct to bank automated ACH settlement for some banks. We are continuing to work to get these final settlement issues resolved.

MONITORING about 3 years ago - at 10/26/2022 10:33PM

Automatic settlement has been restored for all Direct ACH banks. We will monitor tonight's settlement to verify that all issues have been resolved.

MONITORING about 3 years ago - at 10/25/2022 07:53PM

Direct to bank ACH settlements that were scheduled between 10/24/2022 10:00pm CDT and 10/25/2022 2:30pm CDT have been skipped. Affected accounts will settle at their next scheduled time.

INVESTIGATING about 3 years ago - at 10/25/2022 03:10PM

BluePay automatic settlement of credit card transactions on the First Data North and First Data Nashville 8583 processing platforms has been restored.

Pending BluePay First Data North settlements were completed and settlement is now on its normal schedule.

First Data Nashville 8583 settlements scheduled between 10/24/2022 10:00pm CDT and 10/25/2022 9:40am CDT have been skipped. Affected accounts will settle at their next scheduled time.

We continue to work on Direct to Bank ACH settlement. Third Party Sender ACH is not affected.

INVESTIGATING about 3 years ago - at 10/25/2022 03:06PM

BluePay automatic settlement of credit card transactions on the First Data North and First Data Nashville 8583 processing platforms has been restored.

Pending BluePay First Data North settlements were completed and settlement is now on its normal schedule.

First Data Nashville 8583 settlements scheduled between 10/24/2022 10:00pm CDT and 10/25/2022 9:40am CDT have been skipped. Affected accounts will settle at their next scheduled time.

We continue to work on Direct to Bank ACH settlement. Third Party Sender ACH is not affected.

INVESTIGATING about 3 years ago - at 10/25/2022 03:01PM

BluePay automatic settlement of credit card transactions on the First Data North and First Data Nashville 8583 processing platforms has been restored.

Pending BluePay First Data North settlements were completed and settlement is now on its normal schedule.

First Data Nashville 8583 settlements scheduled between 10/24/2022 10:00pm CDT and 10/25/2022 9:40am CDT have been skipped. Affected accounts will settle at their next scheduled time.

We continue to work on Direct to Bank ACH settlement. Third Party Sender ACH is not affected.

INVESTIGATING about 3 years ago - at 10/25/2022 02:11PM

Pending First Data North settlements have been manually settled. Automatic settlement is still unavailable.

INVESTIGATING about 3 years ago - at 10/25/2022 01:59PM

We are currently investigating issues with First Data North, First Data Nashville/8583 and Direct to Bank ACH Settlement.

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