Check if CardConnect is down, official outages, user-reported issues, and outages map.
CardConnect is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more CardConnect status data.
IsDown has tracked 198 incidents since started monitoring CardConnect status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Oct 09, 2025
03:48 PM CEST
|
Minor
We are investigating a CardPointe Gateway service disruption (PPS-62 timeouts) which may be impac...
|
1 day |
Oct 01, 2025
03:31 PM CEST
|
Minor
We are investigating a Viking Cloud PCI Compliance SSO Issue which may be impacting your
business...
|
about 9 hours |
Sep 30, 2025
06:08 PM CEST
|
Minor
We are investigating an IFrame Tokenizer disruption which may be impacting your
business. We are ...
|
1 day |
Sep 19, 2025
07:20 PM CEST
|
Minor
We are investigating a ProfitStars ACH disruption which may be impacting your
business. We are cu...
|
about 1 hour |
Sep 16, 2025
09:13 PM CEST
|
Minor
We are investigating a BluePay Service disruption which may be impacting your business. Users may...
|
about 3 hours |
Sep 05, 2025
04:00 AM CEST
|
Minor
We are investigating a Cardpointe Integrated Terminal Service disruption which may be impacting y...
|
about 10 hours |
Jul 26, 2025
09:08 PM CEST
|
Minor
We are investigating a Cardpointe Integrated Terminal Service disruption which may be impacting y...
|
2 days |
Jul 23, 2025
04:56 PM CEST
|
Minor
We've identified a CardPointe Integrated Terminal service disruption which may be impacting your ...
|
about 3 hours |
Jul 19, 2025
01:32 AM CEST
|
Minor
We are investigating a CardPointe Integrated Terminal service disruption which may be impacting y...
|
about 2 hours |
Jul 16, 2025
12:17 AM CEST
|
Minor
We have identified the cause of the incident affecting the BluePay Gateway and Fiserv ACH we are...
|
about 16 hours |
Mark - site won't load. api is down.
Gabriel - It will not let me log in even with my password and email being correct.
Sara - Been giving the same system cooperation error for two days. I can't transfer over any of the money I've earned this week, can't purchase anything from the card, and rent is due..
Jun - Not letting me transfer money to my main bank acc. Keeps flagging with an "Our system is not cooperating" message..
Matthew - It’s saying page isn’t operating I can’t use my card I had to walk home because I couldn’t use my uber money in 104 degree weather wearing my 4 layer all black uniform for 6 miles because I couldn’t use it . .
Kayleb - It’s been saying there system is not operating for hours now .
Emma - I can’t transfer money and it tells me the system is not cooperating and that the issue is temporary to try again later. .
Jordan - page doesn't load - just get error "the site can't be reached".
Kiyah - Cant do a transfer to my bank account .
Bertha - ITS NOT LOADING AT ALL, where are my tips??.
LKC - Transactions for 4.24.2025 no showing up.
Michael - Every time I attempt to make a transfer from my card to my bank account, the app says they are unable to process my payment despite all my information being correct .
Konrad - Upon logging in I'm being told there is no account associated with me. .
Elijah - They are having trouble accessing my account info on their end..
Malik - App isn't loading after I login and says no accounts avaliable.
Nicole - Not able to connect or use customer credit cards to pay for product. .
Melissa - slow to load and keeps reloading.
Mike - Monitor is saying disconnected. Already tried resetting it..
Mike - I have a merchant that has a Dejavoo z8 that went down last Thursday with a Tamper error so had a replacement sent but terminal was un able to do test transaction before being deployed because Rapid Connect is down ? Need it fixed ! Or will possibly loose merchant .
T - Unable to logon to Gateway or access support. .
Taylor - Not letting me transfer my money .
Sue - Stopped getting my alerts, my carrier was changed 2 days ago to T-Mobile when I’ve been with Verizon over 25 years, unable to transfer funds and everytime I update my alert settings they go back to my previous settings..
REBECCA - WON'T PROCESS PAYMENTS AGAIN.. MUCH LIKE WHAT HAPPENED FRIDAY WHEN THERE WAS A GLOBAL OUTAGE. CAN'T ENTER CARD NUMBER AND ANY SAVED PAYMENTS ARE BEING DECLINED DUE TO CONNECTION ERRORS.
Chris - Inquire merchant failed Error 5000ms has been exceeded..
katelynn - desk/3500 is down and not working outage reported for the terminal .
Timothy - Mobile payment won’t connect to server. Desktop application won’t allow card info. .
Khrystal - Unable to have page load.
IsDown aggregates scheduled maintenances for CardConnect. Currently, there are 1 more maintenances scheduled.
Scheduled for October 19, 2025 at 12:00 PM CEST · until 02:00 PM CEST
On Sunday, October 19th, 2025, from 6:00 AM until 8:00 AM EDT, we will be performing network infrastructure maintenance in the production environment. During this time, customers may experience intermittent service disruptions. If you encounte...
Component | Status |
---|---|
CardPointe Gateway | OK |
Bolt | OK |
CardPointe Desktop | OK |
CardPointe Mobile | OK |
CardPointe Terminal | OK |
CardPointe Hosted Payment Page (HPP) | OK |
CardPointe Digital Application | OK |
BluePay Gateway | OK |
CoPilot | OK |
Phone Support | OK |
Marathon Gateway | OK |
Processors | OK |
UAT (Testing) | OK |
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Payment processing service that supports multiple platforms including First Data, Chase Paymentech, TSYS, Elavon, and Credorax, with secure data exchange capabilities.
Monitoring CardConnect since March 2021
Tracking 35 CardConnect services and regions
31 incidents in 2025
CardConnect isn't down. You can check CardConnect status and incident details on the top of the page. IsDown continuously monitors CardConnect official status page every few minutes. In the last 24 hours, there were 0 outages reported.
CardConnect is currently operational. You can check CardConnect status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of CardConnect being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the CardConnect official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
CardConnect last outage was on October 09, 2025 with the title "CardPointe Gateway Service Disruption - PPS-62 Timeouts"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor CardConnect and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if CardConnect is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about CardConnect's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
Compared to CardConnect's official status page IsDown offers way more control and visibility over what's going on.
We aggregate the status of all the services you've dependent on. Have a clear view of all your dependencies and their status.
We send you an alert whenever we detect a new incident from official sources or crowdsourced reports. You will be the first to know when there is an issue with your dependencies.
Aggregate all the status information in one status page (public or private). You can also send the information and alerts to your team's tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
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