CardConnect Status - Is CardConnect Down?

CardConnect is operational

Updated

CardConnect not working for you?

Current CardConnect official ongoing incidents

No incidents reported in CardConnect's status page

IsDown pulls data from CardConnect's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

CardConnect issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about CardConnect problems

  • L

    LKC

    Transactions for 4.24.2025 no showing up

  • M

    Michael

    Every time I attempt to make a transfer from my card to my bank account, the app says they are unable to process my payment despite all my information being correct

  • K

    Konrad

    Upon logging in I'm being told there is no account associated with me.

  • E

    Elijah

    They are having trouble accessing my account info on their end.

  • M

    Malik

    App isn't loading after I login and says no accounts avaliable

  • N

    Nicole

    Not able to connect or use customer credit cards to pay for product.

  • M

    Melissa

    slow to load and keeps reloading

  • M

    Mike

    Monitor is saying disconnected. Already tried resetting it.

  • M

    Mike

    First Data RapidConnect

    I have a merchant that has a Dejavoo z8 that went down last Thursday with a Tamper error so had a replacement sent but terminal was un able to do test transaction before being deployed because Rapid Connect is down ? Need it fixed ! Or will possibly loose merchant

  • T

    T

    BluePay Gateway

    Unable to logon to Gateway or access support.

  • T

    Taylor

    Not letting me transfer my money

  • S

    Sue

    Stopped getting my alerts, my carrier was changed 2 days ago to T-Mobile when I’ve been with Verizon over 25 years, unable to transfer funds and everytime I update my alert settings they go back to my previous settings.

  • R

    REBECCA

    WON'T PROCESS PAYMENTS AGAIN.. MUCH LIKE WHAT HAPPENED FRIDAY WHEN THERE WAS A GLOBAL OUTAGE. CAN'T ENTER CARD NUMBER AND ANY SAVED PAYMENTS ARE BEING DECLINED DUE TO CONNECTION ERRORS

  • C

    Chris

    Inquire merchant failed Error 5000ms has been exceeded.

  • K

    katelynn

    desk/3500 is down and not working outage reported for the terminal

  • T

    Timothy

    Mobile payment won’t connect to server. Desktop application won’t allow card info.

  • K

    Khrystal

    Unable to have page load

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CardConnect outage history

IsDown has tracked 180 incidents since started monitoring CardConnect status in March 2021.

  • Apr 29 2025

    5 days ago · lasted about 23 hours

    We are investigating a CardPointe Unattended disruption which may be impacting your business. We are currently working to resolve this issue. More details

  • Apr 16 2025

    18 days ago · lasted about 5 hours

    Please be advised, some merchants may experience issues when exporting data from the CardPointe Desktop application. We are currently reviewing the issue and will provide additional updates as soon as available. More details

  • Apr 08 2025

    26 days ago · lasted about 2 hours

    We are investigating an MFA Service disruption which may be impacting your ability to login to CardPointe and CoPilot. We are currently working to resolve this issue. More details

  • Mar 2021 ...
    IsDown started monitoring CardConnect status

    We've tracked and collected 180 incidents since started monitoring CardConnect status

Sign up and check all outage history

Having problems with CardConnect? What can you do?

  1. First, stay calm.

    • We know it's stressful when CardConnect is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did CardConnect already acknowledge the issue? And published a status update? (You can find it in the top of the page or in CardConnect status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If CardConnect is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Monitoring 35 CardConnect services and regions

13 incidents in 2025

CardConnect outages in the last 30 days

Number of Incidents

3 issues

Last incident

5 days ago

Companies that monitor CardConnect also follow the status of these services

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Frequently Asked Questions

Is CardConnect down today?

CardConnect isn't down. You can check CardConnect status and incident details on the top of the page. IsDown continuously monitors CardConnect official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current CardConnect status?

CardConnect is currently operational. You can check CardConnect status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a CardConnect outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is CardConnect slow today?

Currently there's no report of CardConnect being slow. Check on the top of the page if there are any reported problems by other users.

How are CardConnect outages detected?

IsDown monitors the CardConnect official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last CardConnect outage?

CardConnect last outage was on April 29, 2025 with the title "CardPointe Unattended Disruption"

CardConnect not working for you? How do I know if CardConnect is down?

How can I check CardConnect status and outages?

Why use IsDown to monitor CardConnect instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor CardConnect and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about CardConnect status changes?

IsDown offers an easy way to monitor CardConnect with maximum flexibility

Major Outages Notifications

IsDown monitors CardConnect for major outages. A major outage is when CardConnect experiences a critical issue that severely affects one or more services/regions. When CardConnect marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors CardConnect status page for minor outages. A minor outage is when CardConnect experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in CardConnect status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

CardConnect publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors CardConnect and all their 35 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

CardConnect and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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