CardConnect Status - Is CardConnect Down?
CardConnect is operational
Updated
CardConnect is operational
Updated
IsDown pulls data from CardConnect's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
LKC
Transactions for 4.24.2025 no showing up
Michael
Every time I attempt to make a transfer from my card to my bank account, the app says they are unable to process my payment despite all my information being correct
Konrad
Upon logging in I'm being told there is no account associated with me.
Elijah
They are having trouble accessing my account info on their end.
Malik
App isn't loading after I login and says no accounts avaliable
Nicole
Not able to connect or use customer credit cards to pay for product.
Melissa
slow to load and keeps reloading
Mike
Monitor is saying disconnected. Already tried resetting it.
Mike
I have a merchant that has a Dejavoo z8 that went down last Thursday with a Tamper error so had a replacement sent but terminal was un able to do test transaction before being deployed because Rapid Connect is down ? Need it fixed ! Or will possibly loose merchant
T
Unable to logon to Gateway or access support.
Taylor
Not letting me transfer my money
Sue
Stopped getting my alerts, my carrier was changed 2 days ago to T-Mobile when I’ve been with Verizon over 25 years, unable to transfer funds and everytime I update my alert settings they go back to my previous settings.
REBECCA
WON'T PROCESS PAYMENTS AGAIN.. MUCH LIKE WHAT HAPPENED FRIDAY WHEN THERE WAS A GLOBAL OUTAGE. CAN'T ENTER CARD NUMBER AND ANY SAVED PAYMENTS ARE BEING DECLINED DUE TO CONNECTION ERRORS
Chris
Inquire merchant failed Error 5000ms has been exceeded.
katelynn
desk/3500 is down and not working outage reported for the terminal
Timothy
Mobile payment won’t connect to server. Desktop application won’t allow card info.
Khrystal
Unable to have page load
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IsDown has tracked 179 incidents since started monitoring CardConnect status in March 2021.
9 days ago · lasted about 5 hours
Please be advised, some merchants may experience issues when exporting data from the CardPointe Desktop application. We are currently reviewing the issue and will provide additional updates as soon as available. More details
18 days ago · lasted about 2 hours
We are investigating an MFA Service disruption which may be impacting your ability to login to CardPointe and CoPilot. We are currently working to resolve this issue. More details
25 days ago · lasted about 11 hours
We are investigating an issue with Cardpointe and Copilot which may be impacting your business. We are currently working to resolve this issue. More details
We've tracked and collected 179 incidents since started monitoring CardConnect status
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Monitoring 35 CardConnect services and regions
12 incidents in 2025
Number of Incidents
3 issues
Last incident
9 days ago
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CardConnect isn't down. You can check CardConnect status and incident details on the top of the page. IsDown continuously monitors CardConnect official status page every few minutes. In the last 24 hours, there were 0 outages reported.
CardConnect is currently operational. You can check CardConnect status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of CardConnect being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the CardConnect official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
CardConnect last outage was on April 16, 2025 with the title "CardPointe Reporting - Data Export Issue"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor CardConnect and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor CardConnect with maximum flexibility
IsDown monitors CardConnect for major outages. A major outage is when CardConnect experiences a critical issue that severely affects one or more services/regions. When CardConnect marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors CardConnect status page for minor outages. A minor outage is when CardConnect experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in CardConnect status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
CardConnect publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors CardConnect and all their 35 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
CardConnect and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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