CardConnect Status
Check if CardConnect is down, recent outages, user-reported issues, and outages map.
Is CardConnect down right now?
CardConnect is working normally
Last checked from CardConnect's status page
Check if CardConnect is down, recent outages, user-reported issues, and outages map.
CardConnect is working normally
Last checked from CardConnect's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 195 incidents since started monitoring CardConnect status in March 2021. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Sep 19, 2025
07:20 PM CEST
|
Minor | ProfitStars ACH Disruption | about 1 hour |
|
Sep 16, 2025
09:13 PM CEST
|
Minor | BluePay Serivce Disruption | about 3 hours |
|
Sep 05, 2025
04:00 AM CEST
|
Minor | Cardpointe Integrated Terminal Service Disruption | about 10 hours |
|
Jul 26, 2025
09:08 PM CEST
|
Minor | Cardpointe Integrated Terminal Service Disruption | 2 days |
|
Jul 23, 2025
04:56 PM CEST
|
Minor | CardPointe Integrated Terminal Service Disruption | about 3 hours |
|
Jul 19, 2025
01:32 AM CEST
|
Minor | CardPointe Integrated Terminal Service Disruption | about 2 hours |
|
Jul 16, 2025
12:17 AM CEST
|
Minor | BluePay Gateway Issue | about 16 hours |
|
Jul 10, 2025
07:56 PM CEST
|
Minor | INCIDENT: CardPointe Desktop Service Disruption | about 4 hours |
|
Jul 10, 2025
07:33 PM CEST
|
Minor | BluePay Gateway Issue | about 5 hours |
|
Jul 02, 2025
09:05 PM CEST
|
Minor | Cardpointe Integrated Terminal Disruption | about 2 hours |
Mark
site won't load. api is down
Gabriel
It will not let me log in even with my password and email being correct
Sara
Been giving the same system cooperation error for two days. I can't transfer over any of the money I've earned this week, can't purchase anything from the card, and rent is due.
Jun
Not letting me transfer money to my main bank acc. Keeps flagging with an "Our system is not cooperating" message.
Matthew
It’s saying page isn’t operating I can’t use my card I had to walk home because I couldn’t use my uber money in 104 degree weather wearing my 4 layer all black uniform for 6 miles because I couldn’t use it .
Kayleb
It’s been saying there system is not operating for hours now
Emma
I can’t transfer money and it tells me the system is not cooperating and that the issue is temporary to try again later.
Jordan
page doesn't load - just get error "the site can't be reached"
Kiyah
Cant do a transfer to my bank account
Bertha
ITS NOT LOADING AT ALL, where are my tips??
LKC
Transactions for 4.24.2025 no showing up
Michael
Every time I attempt to make a transfer from my card to my bank account, the app says they are unable to process my payment despite all my information being correct
Konrad
Upon logging in I'm being told there is no account associated with me.
Elijah
They are having trouble accessing my account info on their end.
Malik
App isn't loading after I login and says no accounts avaliable
Nicole
Not able to connect or use customer credit cards to pay for product.
Melissa
slow to load and keeps reloading
Mike
Monitor is saying disconnected. Already tried resetting it.
Mike
I have a merchant that has a Dejavoo z8 that went down last Thursday with a Tamper error so had a replacement sent but terminal was un able to do test transaction before being deployed because Rapid Connect is down ? Need it fixed ! Or will possibly loose merchant
T
Unable to logon to Gateway or access support.
Taylor
Not letting me transfer my money
Sue
Stopped getting my alerts, my carrier was changed 2 days ago to T-Mobile when I’ve been with Verizon over 25 years, unable to transfer funds and everytime I update my alert settings they go back to my previous settings.
REBECCA
WON'T PROCESS PAYMENTS AGAIN.. MUCH LIKE WHAT HAPPENED FRIDAY WHEN THERE WAS A GLOBAL OUTAGE. CAN'T ENTER CARD NUMBER AND ANY SAVED PAYMENTS ARE BEING DECLINED DUE TO CONNECTION ERRORS
Chris
Inquire merchant failed Error 5000ms has been exceeded.
katelynn
desk/3500 is down and not working outage reported for the terminal
Timothy
Mobile payment won’t connect to server. Desktop application won’t allow card info.
Khrystal
Unable to have page load
IsDown aggregates scheduled maintenances for CardConnect. Currently, there are 1 more maintenances scheduled.
Scheduled for September 30, 2025 at 12:00 PM CEST · until 04:00 PM CEST
On Tuesday, September 30th, 2025, from 6:00 AM until 10:00 AM EDT, we will be performing maintenance on the Terminal Management System (TMS) Production environment. During this time, terminals connected to the Production environment may disconnec...
| Component | Status |
|---|---|
| CardPointe Gateway | OK |
| Bolt | OK |
| CardPointe Desktop | OK |
| CardPointe Mobile | OK |
| CardPointe Terminal | OK |
| CardPointe Hosted Payment Page (HPP) | OK |
| CardPointe Digital Application | OK |
| BluePay Gateway | OK |
| CoPilot | OK |
| Phone Support | OK |
| Marathon Gateway | OK |
| Processors | OK |
| UAT (Testing) | OK |
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Services commonly monitored together with CardConnect
CardConnect isn't down. You can check CardConnect status and incident details on the top of the page. IsDown continuously monitors CardConnect official status page every few minutes. In the last 24 hours, there were 0 outages reported.
CardConnect is currently operational. You can check CardConnect status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of CardConnect being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the CardConnect official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
CardConnect last outage was on September 19, 2025 with the title "ProfitStars ACH Disruption"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor CardConnect and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
A Status Page Aggregator centralizes the status updates from multiple service providers into one dashboard, allowing you to monitor and receive alerts about outages or issues from all your critical services in one place.
The Status Aggregator brings you the convenience of monitoring all your critical services in one place, eliminating the need to check the status on multiple websites. It ensures timely alerts on service disruptions, helping you quickly address issues and minimize operational impacts.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor CardConnect with maximum flexibility
IsDown monitors CardConnect for major outages. A major outage is when CardConnect experiences a critical issue that severely affects one or more services/regions. When CardConnect marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors CardConnect status page for minor outages. A minor outage is when CardConnect experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in CardConnect status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
CardConnect publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors CardConnect and all their 35 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
CardConnect and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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