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Outage in CardConnect

CardPointe Funding Delay (September 21)

Resolved Minor
September 22, 2026 - Started 7 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

**CardConnect – CardPointe Funding Delay (September 21)** Some merchants using KeyBank and Citizens Bank experienced a funding delay through the CardPointe Gateway, with deposits pushed back by approximately 24 hours. Transaction processing remained fully operational throughout the incident. The issue lasted roughly 5.8 hours and was resolved on September 22.

Please be advised, some merchants may experience a funding delay for KeyBank and Citizens Bank. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.
Components affected
CardConnect CardPointe Gateway

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/22/2026 06:30PM

This incident has been resolved.

IDENTIFIED 7 days ago - at 09/22/2026 12:43PM

Please be advised, some merchants may experience a funding delay for KeyBank and Citizens Bank. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.

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