Outage in CardConnect
INCIDENT: CardPointe Reporting Delays
Resolved MinorIncident Report
Summary AI Generated
CardConnect experienced reporting delays within CardPointe Desktop lasting approximately 29 hours, where some merchants could not see their transactions reflected in reporting. The issue was isolated to reporting only and did not affect transaction processing. The incident was resolved without requiring merchants to re-run any transactions.
Please be advised, some merchants may notice reporting delays within CardPointe. Note:
This is isolated to reporting only. Please do not attempt to re-run transactions if you do
not see them appear in CardPointe. We are currently working to resolve this issue.
Components affected
CardConnect CardPointe DesktopTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 11/06/2026 10:02PM
This incident has been resolved.
IDENTIFIED
10 days ago - at 11/05/2026 05:07PM
Please be advised, some merchants may notice reporting delays within CardPointe. Note:
This is isolated to reporting only. Please do not attempt to re-run transactions if you do
not see them appear in CardPointe. We are currently working to resolve this issue.
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