Is CardConnect CardPointe Desktop Down?

This page shows the live CardConnect CardPointe Desktop status so you can confirm in seconds if CardConnect CardPointe Desktop is down.

CardConnect CardPointe Desktop current status

Updated

CardConnect CardPointe Desktop is operational

IsDown pulls data from the official status page every few minutes and collects user-reported CardConnect CardPointe Desktop issues.
Refresh the page to see the latest updates.

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CardConnect CardPointe Desktop user-reported issues in the last 24 hours

This chart displays the number of user-reported CardConnect CardPointe Desktop problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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CardConnect CardPointe Desktop outage history

IsDown has tracked 28 incidents for CardConnect CardPointe Desktop since started monitoring CardConnect downtimes in March 2021. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • Apr 16 2025

    24 days ago · lasted about 5 hours

    Please be advised, some merchants may experience issues when exporting data from the CardPointe Desktop application. We are currently reviewing the issue and will provide additional updates as soon as available.

  • Apr 08 2025

    about 1 month ago · lasted about 2 hours

    We are investigating an MFA Service disruption which may be impacting your ability to login to CardPointe and CoPilot. We are currently working to resolve this issue.

  • Apr 01 2025

    about 1 month ago · lasted about 11 hours

    We are investigating an issue with Cardpointe and Copilot which may be impacting your business. We are currently working to resolve this issue.

  • Jan 15 2025

    4 months ago · lasted about 2 hours

    Users may experience extended load times and rendering issues while using CoPilot/Cardpointe. We are currently investigating the issue.

  • Nov 19 2024

    6 months ago · lasted about 24 hours

    Please be advised, some merchants may notice reporting delays and errors within CardPointe when attempting authorizations. Note: Please do not attempt to re-run transactions if you receive an error when processing. We are currently working to re...

  • Mar 2021 ...
    IsDown started monitoring CardConnect status

    We've tracked and collected 28 incidents for CardConnect CardPointe Desktop since started monitoring CardConnect status

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Latest user comments about CardConnect CardPointe Desktop issues

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CardConnect CardPointe Desktop outages in the last 30 days

Number of Incidents

1 issues

Last incident

24 days ago

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Having problems with CardConnect CardPointe Desktop? What can you do?

  1. First, stay calm.

    • We know it's stressful when CardConnect CardPointe Desktop is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact of the CardConnect CardPointe Desktop outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If CardConnect CardPointe Desktop is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Did CardConnect CardPointe Desktop recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Want to be informed about CardConnect status changes?

IsDown offers an easy way to monitor CardConnect with maximum flexibility

Major Outages Notifications

IsDown monitors CardPointe Desktop for major outages. A major outage is when CardPointe Desktop experiences a critical issue that severely affects one or more services/regions. When CardConnect marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors CardConnect status page for minor outages. A minor outage is when CardPointe Desktop experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in CardConnect status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

CardConnect publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors CardConnect and all their 35 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

CardConnect and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is CardConnect CardPointe Desktop down today?

CardConnect CardPointe Desktop isn't down. You can check CardConnect CardPointe Desktop status and incident details on the top of the page. IsDown continuously monitors CardConnect CardPointe Desktop official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current CardConnect CardPointe Desktop status?

CardConnect CardPointe Desktop is currently operational. You can check CardConnect CardPointe Desktop status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a CardConnect CardPointe Desktop outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is CardConnect CardPointe Desktop slow today?

Currently there's no report of CardConnect CardPointe Desktop being slow. Check on the top of the page if there are any reported problems by other users.

How are CardConnect CardPointe Desktop outages detected?

IsDown monitors the CardConnect CardPointe Desktop official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last CardConnect CardPointe Desktop outage?

CardConnect CardPointe Desktop last outage was on April 16, 2025 with the title "CardPointe Reporting - Data Export Issue"

CardConnect not working for you? How do I know if CardConnect is down?

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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