Outage in CardConnect

CardPointe Reporting - Data Export Issue

Resolved Minor
April 16, 2025 - Started 4 days ago - Lasted about 5 hours
Official incident page

Need to monitor CardConnect outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CardConnect, and never miss an outage again.
Start Free Trial

Outage Details

Please be advised, some merchants may experience issues when exporting data from the CardPointe Desktop application. We are currently reviewing the issue and will provide additional updates as soon as available.
Components affected
CardConnect CardPointe Desktop
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/16/2025 05:08PM

This incident has been resolved.

MONITORING 4 days ago - at 04/16/2025 01:05PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 04/16/2025 12:41PM

Please be advised, some merchants may experience issues when exporting data from the CardPointe Desktop application. We are currently reviewing the issue and will provide additional updates as soon as available.

Real-time vendor status monitoring for IT and Ops teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3950 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook