Outage in CardConnect
CardPointe Integrated Terminal Service Disruption
Resolved MinorIncident Report
Summary AI Generated
CardConnect's CardPointe Integrated Terminal service experienced a disruption lasting approximately 4 hours, during which PIN pad devices displayed invalid token errors, preventing normal payment processing. The issue was identified and a fix was implemented within roughly 25 minutes of the incident being reported. The incident was fully resolved by 8:32 PM ET on September 9, 2026.
We are investigating terminal disruption (Invalid token error on the Pin pads) which may be impacting your business. Please reboot the devices for troubleshooting. We are currently working to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/10/2026 12:32AM
This incident has been resolved.
MONITORING
2 days ago - at 09/09/2026 08:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 09/09/2026 08:35PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 09/09/2026 08:33PM
We are investigating terminal disruption (Invalid token error on the Pin pads) which may be impacting your business. Please reboot the devices for troubleshooting. We are currently working to resolve this issue.
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