Outage in CardConnect
CoPilot, CardPointe Desktop, CardPointe Integrated Terminal, Gateway Service Disruption
Resolved MajorIncident Report
Summary AI Generated
A major outage lasting approximately 1.5 hours disrupted multiple CardConnect services, including CoPilot, CardPointe Gateway, CardPointe Desktop, and Bolt (CardPointe Integrated Terminal), leaving merchants unable to process credit card payments, access the website, or use terminals and integrations. Users reported widespread inability to run cards, access the portal, or connect via terminal or web, with some receiving "Device Disconnected" errors. Service was restored and merchants with affected integrated terminals were advised to power cycle their devices, with the incident fully resolved shortly after.
Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.
Components affected
CardConnect CardPointe Gateway CardConnect Bolt CardConnect CardPointe Desktop CardConnect CoPilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 10/09/2026 06:11PM
This incident has been resolved.
MONITORING
about 9 hours ago - at 10/09/2026 05:13PM
Service has been restored and we are monitoring results.
Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity.
INVESTIGATING
about 9 hours ago - at 10/09/2026 05:04PM
Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.
INVESTIGATING
about 9 hours ago - at 10/09/2026 04:56PM
Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.
INVESTIGATING
about 9 hours ago - at 10/09/2026 04:55PM
We are continuing to investigate this issue.
INVESTIGATING
about 9 hours ago - at 10/09/2026 04:46PM
Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.
Latest CardConnect outages
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