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Outage in CardConnect

CardPointe.com/Copilot Login Disruption

Resolved Minor
October 28, 2026 - Started 6 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

A login disruption affected CardPointe.com and CoPilot, preventing users from accessing both platforms. The issue was identified and a fix was implemented within approximately 10 minutes of detection. The incident was fully resolved after roughly 1.5 hours of total downtime.

We are investigating a disruption which may be impacting your ability to login to Cardpointe.com and Copilot. We are currently working to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/28/2026 08:37PM

This incident has been resolved.

MONITORING 6 days ago - at 10/28/2026 07:16PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 days ago - at 10/28/2026 07:07PM

We are investigating a disruption which may be impacting your ability to login to Cardpointe.com and Copilot.
We are currently working to resolve this issue.

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