Outage in CardConnect
Document Upload issue - CoPilot
Resolved MinorIncident Report
Summary AI Generated
**CardConnect – CoPilot Document Upload Issue** A bug in CardConnect's CoPilot platform prevented document uploads when file names contained spaces, lasting approximately 6 hours. A fix was implemented and monitored before the incident was fully resolved. As a workaround during the outage, users were advised to remove spaces from file names before reuploading.
We are investigating an issue where documents are unable to upload when the file name has spaces which may be impacting your business. Please remove spaces and try and reupload. We are currently working to resolve this issue.
Components affected
CardConnect CoPilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/22/2026 08:14PM
This incident has been resolved.
MONITORING
5 days ago - at 07/22/2026 05:28PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 07/22/2026 02:05PM
We are investigating an issue where documents are unable to upload when the file name has spaces which may be impacting your business. Please remove spaces and try and reupload. We are currently working to resolve this issue.
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