Outage in CardConnect
External System Disruption
Resolved MinorIncident Report
Please be advised, we have identified an external issue that is affecting access to the PCI portal within Cardpointe.com. We are monitoring the status of this incident, and will provide an update once the issue is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/21/2025 01:16PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 10/20/2025 04:36PM
Please be advised, we have identified an external issue that is affecting Multi-Factor Authentication code delivery for CoPilot and Cardpointe.com, as well as access to the PCI portal within Cardpointe.com. We are monitoring the status of this incident, and will provide an update once the issue is resolved.
IDENTIFIED
2 days ago - at 10/20/2025 03:29PM
Please be advised, we have identified an external issue that is affecting access to the PCI portal within Cardpointe.com. We are monitoring the status of this incident, and will provide an update once the issue is resolved.
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