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Outage in CardConnect

External System Disruption

Resolved Minor
October 20, 2025 - Started 6 months ago - Lasted about 22 hours
Official incident page

Incident Report

Please be advised, we have identified an external issue that is affecting access to the PCI portal within Cardpointe.com. We are monitoring the status of this incident, and will provide an update once the issue is resolved.
Components affected
CardConnect CoPilot CardConnect CardPointe Desktop

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/21/2025 01:16PM

This incident has been resolved.

IDENTIFIED 6 months ago - at 10/20/2025 04:36PM

Please be advised, we have identified an external issue that is affecting Multi-Factor Authentication code delivery for CoPilot and Cardpointe.com, as well as access to the PCI portal within Cardpointe.com. We are monitoring the status of this incident, and will provide an update once the issue is resolved.

IDENTIFIED 6 months ago - at 10/20/2025 03:29PM

Please be advised, we have identified an external issue that is affecting access to the PCI portal within Cardpointe.com. We are monitoring the status of this incident, and will provide an update once the issue is resolved.

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