Outage in Cardiff University
myPrint - Payment system fixed
Minor
April 02, 2026 - Started 15 days ago
Official incident page
Official incident page
Incident Report
The payment gateway used to add credit to your myPrint account is currently unavailable. However, the myPrint printing service is still available.
Components affected
Cardiff University Printing, Copying, & ScanningTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 19 hours ago - at 04/16/2026 02:45PM
The print payment system has been fixed - you can now add credit to your print account. You may notice an updated payment page, as we now use Worldpay to process payments securely.
IDENTIFIED
15 days ago - at 04/02/2026 02:09PM
The payment gateway used to add credit to your myPrint account is currently unavailable. However, the myPrint printing service is still available.
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