Outage in CardinalCommerce
VCAS Daily Reporting
Resolved MinorIncident Report
Summary AI Generated
On September 18, 2026, CardinalCommerce experienced temporary latency in the VCAS outbound SFTP file delivery process, lasting approximately 15 hours and causing delays in daily automated reports for issuers using the SFTP Daily Reporting service. Transaction processing was not affected. Mitigation was applied during the incident, and the issue was fully resolved by September 19, 2026, with an internal review initiated to prevent recurrence.
Visa monitoring identified temporary latency within the VCAS outbound file delivery process through SFTP.
Mitigation has been implemented, and recovery efforts are ongoing and service restoration continues to be monitored.
Reported Start Time: 18 September 2026 10:00 GMT
Reported End Time: 18 September 2026 19:40 GMT
Impact: I
Issuers receiving SFTP Daily Reporting service may experience delays with receiving daily automated reports. No impact on VCAS transaction processing
Next Update: As the current status changes.
Please do not hesitate to contact your local VISA support team if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Components affected
CardinalCommerce Reporting ExtractTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/19/2026 11:15AM
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences.
Reported Start Time: 18 September 2026 10:00 GMT
Reported End Time: 18 September 2026 19:40 GMT
Please do not hesitate to contact your local Visa support team if you have any questions or concerns.
Visa Local Support Channels by Region
Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
MONITORING
13 days ago - at 09/18/2026 08:17PM
Visa monitoring identified temporary latency within the VCAS outbound file delivery process through SFTP.
Mitigation has been implemented, and recovery efforts are ongoing and service restoration continues to be monitored.
Reported Start Time: 18 September 2026 10:00 GMT
Reported End Time: 18 September 2026 19:40 GMT
Impact: I
Issuers receiving SFTP Daily Reporting service may experience delays with receiving daily automated reports. No impact on VCAS transaction processing
Next Update: As the current status changes.
Please do not hesitate to contact your local VISA support team if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
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