Outage in CareHQ
Indicident at Twilio effect SMS, WhatsApp and voice functionality
Resolved MinorIncident Report
Our service provider for SMS, WhatsApp and voice calls (Twilio), is currently experiencing an outage (details can be found here: https://status.twilio.com/).
This means:
* Users may experience issues or delays when sending SMS messages.
* Inbound SMS messages may be delayed or not received.
* Automated SMS, WhatsApp and Voice reminders are currently delayed or failing to be sent.
We're are continuing to monitor the situation and will provide an update once more information is available.
This means:
* Users may experience issues or delays when sending SMS messages.
* Inbound SMS messages may be delayed or not received.
* Automated SMS, WhatsApp and Voice reminders are currently delayed or failing to be sent.
We're are continuing to monitor the situation and will provide an update once more information is available.
Components affected
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Latest Updates ( sorted recent to last )
4 days ago - at 10/20/2025 10:46AM
The underlying cause of the issue has now been resolved and we are seeing fewer issues with SMS, however, a backlog of requests at Twilio means that we are still seeing some issues.
We are continuing to monitor SMS functionality.
4 days ago - at 10/20/2025 08:30AM
Our service provider for SMS, WhatsApp and voice calls (Twilio), is currently experiencing an outage (details can be found here: https://status.twilio.com/).
This means:
* Users may experience issues or delays when sending SMS messages.
* Inbound SMS messages may be delayed or not received.
* Automated SMS, WhatsApp and Voice reminders are currently delayed or failing to be sent.
We're are continuing to monitor the situation and will provide an update once more information is available.
Latest CareHQ outages
Issue sending emails - 4 months ago
Email delivery from CareHQ is delayed - about 1 year ago
Service CareHQ API seems to be down - about 1 year ago
Degraded performance - over 2 years ago
Intermittent connectivity - over 2 years ago
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