Outage in Carestream Dental

Patient Bridge Sync Issues

Resolved Major

May 05, 2026 - Started 2 days ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently investigating an issue causing Patient Bridge to not sync with the Sensei Cloud application. Our engineering teams are actively working to restore normal service as quickly as possible. We apologise for the inconvenience and will provide further updates as we make progress.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 05/06/2026 07:38AM

This incident affecting Patient Bridge has been solved, syncs have occurred overnight to align the 2 systems.

MONITORING 1 day ago - at 05/05/2026 05:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 05/05/2026 12:05PM

We have identified the issue and are currently working on a fix. We apologise for the continued impact and thank you for your patience while we resolve this.

INVESTIGATING 2 days ago - at 05/05/2026 09:50AM

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