Outage in CARFAX Canada
VIN Scan Website Error
Resolved MajorIncident Report
Severity 1 - We are currently investigating the cause of the issue. Users are seeing 500 errors when logging into the VIN Scan website as well as single VIN searches.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/24/2025 07:58PM
Severity 1 - This incident is now resolved.
INVESTIGATING
5 months ago - at 11/24/2025 06:43PM
Severity 1 - We are currently investigating the cause of the issue. Users are seeing 500 errors when logging into the VIN Scan website, ordering single VIN searches and viewing the Watchlist.
MONITORING
5 months ago - at 11/24/2025 04:52PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 11/24/2025 04:46PM
Severity 1 - We are currently investigating the cause of the issue. Users are seeing 500 errors when logging into the VIN Scan website as well as single VIN searches.
Latest CARFAX Canada outages
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Vehicle History Report PDF Generation - 13 days ago
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