Outage in CARFAX Canada

Vehicle History Report PDF Generation

Resolved Major

April 16, 2026 - Started 14 days ago - Lasted about 6 hours
Official incident page

Incident Report

Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but PDF generation for API users is currently unavailable.

Components affected

CARFAX Canada Report Completion CARFAX Canada Report Completion CARFAX Canada Report Completion CARFAX Canada Report Completion

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 04/16/2026 08:25PM

This incident has been resolved.

MONITORING 14 days ago - at 04/16/2026 07:52PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 14 days ago - at 04/16/2026 06:57PM

Severity 2 - We are have identified an issue with one of our data providers and we are awaiting a fix. PDF generation for API users and report completion overall are still being affected.

INVESTIGATING 14 days ago - at 04/16/2026 03:21PM

Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but PDF generation for API users is currently unavailable. This may also be affecting report completion across all products.

INVESTIGATING 14 days ago - at 04/16/2026 02:43PM

Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but PDF generation for API users is currently unavailable.

Latest CARFAX Canada outages

VIN Scan Website - 6 days ago

Saskatchewan Liens Unavailable - 6 days ago

Dealer Portal Website - 8 days ago

Saskatchewan Liens Unavailable - 8 days ago

Vehicle History Report PDF Generation - 13 days ago

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