Outage in Carousel Digital Signage

Issues provisioning new Brightsign Players

Resolved Minor
January 26, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Some customers have reported that they are unable to provision new Brightsign players to their Carousel Cloud System. We are currently investigating the issue and will provide updates as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/26/2024 08:54PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 01/26/2024 05:39PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 01/26/2024 04:35PM

Some customers have reported that they are unable to provision new Brightsign players to their Carousel Cloud System. We are currently investigating the issue and will provide updates as they become available.

Latest Carousel Digital Signage outages

Increased instances of 500 errors - about 1 year ago
Issues with AWS Services - about 1 year ago
Carousel Account Connection Errors - about 1 year ago
Degraded Performance - over 1 year ago
Issues Creating or Editing PowerBI Bulletins - over 1 year ago

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