Outage in Carousel Digital Signage
Canva Bulletin image snapshots not working
Resolved MajorIncident Report
Summary AI Generated
Carousel Digital Signage experienced a major incident where snapshots could not be taken of images within Canva bulletins, preventing users from capturing content for their digital displays. The issue persisted for approximately 113 days, significantly impacting users' ability to integrate Canva content into their signage workflows. The incident was resolved by implementing direct Canva account connectivity to Carousel, providing users with an improved integration method.
We are currently investigating an issue where snapshots can not be taken of images within Canva bulletins. Updates will be posted to this page as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 06/10/2026 02:44PM
This incident has been resolved. You can now connect your Canva account directly to Carousel. Please see this article for more info. https://support.carouselsignage.com/hc/en-us/articles/49367333085844-Connected-Accounts-and-Canva
INVESTIGATING
6 months ago - at 02/25/2026 02:52PM
We are aware of an issue where snapshots can not be taken of images within Canva bulletins and are working on a permanent solution. Updates will be posted to this page as they become available.
INVESTIGATING
6 months ago - at 02/17/2026 07:42PM
We are currently investigating an issue where snapshots can not be taken of images within Canva bulletins. Updates will be posted to this page as they become available.
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