Outage in CartonCloud

Issues with degraded performance due to an AWS Outage.

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.

Components affected

CartonCloud Web Application Portal / APIs

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/20/2025 11:47PM

This incident has been resolved.

MONITORING 4 months ago - at 10/20/2025 09:32PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 10/20/2025 04:58PM

We’re currently experiencing an issue with the Dashboard page not loading correctly after login due to the AWS Outage, as well as degraded site performance.
Quick Fix:
You can still access your account by updating your browser address to another page — for example:
https://app.cartoncloud.com/[youraccount]/SaleOrders

From there, you’ll be able to navigate through the system as usual.
Our team is working to resolve this as soon as possible — thank you for your patience!

IDENTIFIED 4 months ago - at 10/20/2025 04:19PM

The issue has been identified.

INVESTIGATING 4 months ago - at 10/20/2025 04:18PM

We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.

Latest CartonCloud outages

Consignment items not creating on Consignments being generated from Sale Orders - 9 days ago

Issues with direct printing via Printnode - 3 months ago

Web Performance Issues - 4 months ago

Label Printing Connectivity Issue - 4 months ago

Web Application Internal Server Errors - 5 months ago

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