Outage in CartonCloud

Issues with degraded performance due to an AWS Outage.

Resolved Minor
October 20, 2025 - Started 15 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.
Components affected
CartonCloud Web Application Portal / APIs

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/20/2025 11:47PM

This incident has been resolved.

MONITORING 15 days ago - at 10/20/2025 09:32PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 15 days ago - at 10/20/2025 04:58PM

We’re currently experiencing an issue with the Dashboard page not loading correctly after login due to the AWS Outage, as well as degraded site performance.
Quick Fix:
You can still access your account by updating your browser address to another page — for example:
https://app.cartoncloud.com/[youraccount]/SaleOrders

From there, you’ll be able to navigate through the system as usual.
Our team is working to resolve this as soon as possible — thank you for your patience!

IDENTIFIED 15 days ago - at 10/20/2025 04:19PM

The issue has been identified.

INVESTIGATING 15 days ago - at 10/20/2025 04:18PM

We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.

Latest CartonCloud outages

Web Performance Issues - 21 days ago
Label Printing Connectivity Issue - about 1 month ago
Web Application Internal Server Errors - about 1 month ago
Mobile app Packed Items screen appearing unexpectedly - about 2 months ago
MYOB API Disruption affecting CartonCloud customers - 4 months ago

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