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Outage in CartonCloud

Consignment items not creating on Consignments being generated from Sale Orders

Resolved Minor
February 04, 2026 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware of an issue affecting some customers where Consignment items are not being created on Consignments which are generated from Sale Orders. We have identified the issue and are working toward a fix.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/05/2026 09:25AM

This incident has been resolved.

MONITORING 2 months ago - at 02/05/2026 05:14AM

A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from within the Sale Order > Consignments tab. We apologise for the inconvenience caused.

MONITORING 2 months ago - at 02/05/2026 05:12AM

A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.

MONITORING 2 months ago - at 02/05/2026 04:54AM

A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.

IDENTIFIED 2 months ago - at 02/05/2026 04:38AM

We are aware of an issue affecting some customers where Consignment items are not being created on Consignments which are generated from Sale Orders. We have identified the issue and are working toward a fix.

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