Outage in Caseware Cloud
SmartSync Cloud Service, Partial Outage for Europe users
Resolved MajorIncident Report
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Components affected
Caseware Cloud SmartSync Cloud ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 06/03/2026 05:19PM
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
MONITORING
12 days ago - at 06/03/2026 04:42PM
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
IDENTIFIED
12 days ago - at 06/03/2026 04:18PM
Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue.
We are closely monitoring progress toward resolution.
An update will be provided within the hour.
We apologize for the disruption and appreciate your continued patience.
IDENTIFIED
12 days ago - at 06/03/2026 02:51PM
Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue.
We are closely monitoring progress toward resolution.
An update will be provided within the hour.
We apologize for the disruption and appreciate your continued patience.
IDENTIFIED
12 days ago - at 06/03/2026 01:48PM
The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
INVESTIGATING
12 days ago - at 06/03/2026 01:16PM
We are continuing to investigate this issue.
INVESTIGATING
12 days ago - at 06/03/2026 12:20PM
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
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