Outage in Catalytic

Database connectivity issues

Resolved Minor
December 22, 2021 - Started almost 4 years ago - Lasted 3 months
Official incident page

Incident Report

We are investigating an issue with our cloud provider that is impacting connectivity to our primary database. We are seeing intermittent issues connecting to our database which is causing failures in loading pages, degraded performance, and occasional fix tasks. We will provide an update when we have more information.

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 12/22/2021 02:39PM

Our cloud provider suffered a power outage in a single data center. This data center was running the primary database for Catalytic. Our system swapped over to our backup instance when the power failure occurred and has recovered. We are no longer seeing new issues from this incident but will continue to monitor.

IDENTIFIED almost 4 years ago - at 12/22/2021 01:53PM

Our cloud provider suffered a power outage in a single data center. This data center was running the primary database for Catalytic. Our system swapped over to our backup instance when the power failure occurred and has mostly recovered. We are seeing intermittent issues due to this failover and are working to address now.

INVESTIGATING almost 4 years ago - at 12/22/2021 01:04PM

We are investigating an issue with our cloud provider that is impacting connectivity to our primary database.

We are seeing intermittent issues connecting to our database which is causing failures in loading pages, degraded performance, and occasional fix tasks.

We will provide an update when we have more information.

Latest Catalytic outages

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Slow task processing - over 3 years ago
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Cloud provider incident - almost 4 years ago

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